Accessibility Statement

Our Commitment

Drainage Protection Line Ltd is committed to making this website accessible to the widest possible audience, regardless of ability or technology. We recognise the importance of accessibility and we continually review and improve the site so that everyone can find information about our services and contact us easily.

Standards We Aim For

We design the site to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level where we can. These guidelines explain how to make web content more accessible for people with disabilities and more usable for everyone. Our approach includes:

• A logical, consistent layout and navigation structure.
• Text that can be resized in your browser without breaking the layout.
• Sufficient colour contrast between text and background.
• Headings that structure content so screen readers can navigate it.
• Descriptive labels for forms and links wherever possible.

How to Request Information in an Alternative Format

If you need information about our services or service agreements in a different format — for example large print, easy read, or a plain-text email — please contact us using the details below and we will do our best to provide it.

Reporting an Accessibility Problem

We are always looking to improve. If you find a problem with the accessibility of this website, or if you need information in an alternative format, please contact us so we can put it right:

Known Limitations

We are aware of the following limitations and are working to address them:

• Some downloadable documents (such as our company brochure) are PDFs; where possible we also provide the same information as standard web pages.
• Third-party content we link to — such as the ICO or our payment partner's website — is outside our control and may have its own accessibility characteristics.
• Some older images may not yet have complete text descriptions.

If You Are Not Satisfied

We aim to respond to accessibility feedback promptly. If you have contacted us and are not satisfied with the response, you may contact the Equality Advisory and Support Service (EASS), which advises on the Equality Act 2010:

Website: equalityadvisoryservice.com
EASS Helpline: 0808 800 0082
Textphone: 0808 800 0084

Technical Information

This statement applies to the www.drainageprotectionline.co.uk website. The site is built using modern, standards-based web technology and is designed to be used with current versions of common browsers and assistive technologies. The site does not require the use of a mouse; all functions can be reached with a keyboard.

Contact

Drainage Protection Line Ltd · Company No. 11871664 · ICO Reg. ZB973229

Email: info@drainageprotectionline.co.uk

Address: 71–75 Shelton Street, London, England, WC2H 9JQ